Refund Policy

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

ArchusMedicus, FZE

Technology Park, RAKFTZ

Shed No.16; Office No.08,

Al Jazeera Hamra,

P.O.Box 17225

Ras Al Khaimah               


Tel. 971 7 243 71 90

Fax 971 7 243 71 91


3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned due to hygiene reason. These include briefs, boxers& bra.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.